If you want to improve your client's communication. Simple: make them feel safe! Ask them to be clear, concise and correct! The other smart way to achieve great client communication is to request they write to you.
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This book was recommended to me (Lehan Edirisinghe, CEO Cyberspace Command) by IT experts. I strongly recommend this book to those interested in cyber...
Review + Study Notes: Patrick Engebretson -- The Basics of Hacking and Penetration Testing -- Ethical Hacking and Penetration Testing Made Easy (2011)